~Frequently Asked Questions ~
What do I need to bring?
We aim to provide everything required for an enjoyable stay ~ including a continental breakfast. Simply bring your food, beverages, personal clothing and gear. For more details please check out our What To Bring page.
Is there electricity in the tents?
There is basic electric power available in each tent. You can easily charge your electronics and run a CPAP machine but the tents cannot handle any high wattage or heat producing products or appliances.
PLEASE NOTE that we are on farm power here and occasionally we experience power outages. If you depend on any critical or life supporting electrically powered devices during your stay, please be sure to bring your own battery backup USPS in case of emergency as we cannot guarantee we will not experience a power interruption during your stay.
What is included in the continental breakfast provided daily?
We provide a continental breakfast each day of your stay that is comprised of baked goods, fruit, yoghurt and orange juice. Breakfast is delivered in a bakery box to the table on the front porch of your tent at either 8:30 am or 9:30 am. You get to choose the components you enjoy and the delivery time on the registration form at check in.
What do I do when I arrive for my reservation?
On the morning of your arrival date we will send you a text message with details regarding arrival instructions.
What time is check-in and check-out?
Check-in is 4 pm but we are usually ready to welcome you by about 3:30 pm. Please do not arrive at the farm prior to 3:30 pm. Check-out is at 11 am.
Can I have food delivered to Alabaster Acres?
There are pizza and Chinese food restaurants that deliver to the farm. Skip The Dishes and Door Dash have recently begun delivery services in our area, as well.
What is there to see and do in the area during my stay?
There are lots of great things to see and do nearby. Please check out the following websites for some great ideas www.visitcaledon.ca yorkdurhamheadwaters.ca
Can I drive to and park at the tent locations?
No, there is a main parking area where you leave your car and you walk in to your Glamping tent location. We provide wagons to help you get your stuff from your car to your tent. From the parking area, it is roughly 95m to The Copper Retreat, 125m to The Gunmetal Getaway and 175m to The Platinum Hideout.
How close are the tents to each other?
The distance between The Copper Retreat and The Gunmetal Getaway is roughly 30m. The distance between The Gunmetal Getaway and The Platinum Hideout is roughly 50m.
How far are the washrooms from the tents?
The distance between The Copper Retreat and its washroom is roughly 65m. The distance between the Gunmetal Getaway and its washroom is roughly 95m. The distance between The Platinum Hideout and its washroom is roughly 10m.
How does winter Glamping work? Is it cold?
The tents are indeed heated in the winter. Each tent has a woodstove and during the winter months we also have propane heating so that they are cozy and warm. In addition, each bed has a heated mattress pad and 2 duvets to ensure you get a great nights sleep. While the outdoor plumbing and bathing facilities are turned off in sub-zero temperatures, each tent has a winterized washroom that is heated as well.
Are kids allowed?
Yes we are family friendly and you are welcome to bring your children. Please be sure to include them in the guest count for the reservation and remember that children must be fully supervised at all times while at Alabaster Acres. The tents are heated with wood stoves and supplemental propane heating when its cold and campfires are in use all year round which all require active parenting to keep your little ones safe.
Do kids count as extra guests?
Yes, we do not distinguish between children and adults in terms of extra guests. The only time children do not count is if they are infants and do not require the use of the fold-out couch, bedding, towels or breakfast. If you are bringing an infant with you, please be sure to let us know in the notes section when booking.
Can I add or remove guests from my reservation at the last minute? Is the couch always made?
Any changes to the number of guests must be made at least 1 week prior to the reservation. The couch is only made up when the reservation is for 3 or 4 guests.
Can I bring my pet(s)?
Registered Glamping guests may bring a maximum of 2 socialized, quiet and well-behaved dogs only. Unfortunately we do not allow any other pets on the property. You are fully responsible for the behaviour of your dogs and they must be kept on a leash at all times. Please refer to the complete pet policy found here.
How many people can stay in each tent?
Each tent has a king size bed and a double size pull-out couch and is designed to sleep up to 4 guests. If you are a family of 5 and can fit within those bed configurations, please make your reservation here on the website for 4 guests (the maximum the system will allow) and then send us an email to request the addition of the 5th person. We will edit your reservation manually for you.
How is Alabaster Acres responding to the Covid-19 pandemic?
Glamping at Alabaster Acres remains open as hotels have so far been unaffected by government restrictions.
The safety of our staff and guests is our top priority as we continue to deal with the Covid-19 pandemic.
Physical distancing measures are in place and we encourage all non-related guests to keep a distance of 6 ft or 2 m apart at all times.
In the winter months (November through April) there are no shared facilities at all. Only the Copper Retreat and the Gunmetal Getaway tents are open and each one has the use of its own private winterized washroom.
The open-air bath, shower and kitchen wash-up facilities are closed for the season but don't worry we handle the dirty dishes for you.
In the summer months (May through October), each tent has the use of its own private washroom. The completely open-air bath, shower and kitchen wash-up facilities are shared by both the Copper Retreat and the Gunmetal Getaway tents. Hand sanitizer and disinfectant are placed in all 3 areas so that all knobs and touchable surfaces can be sprayed at any time. The Platinum Hideout tent has its own set of completely private facilities.
If the Government issues a stay-at-home order that directly affects the date of your reservation, you will be allowed the option to reschedule your booking to an alternate date if you wish. Requests to reschedule must be made at least 7 days in advance of the original reservation.
Our goal, as always, is to ensure the safety and comfort of our guests at all times. Should you have any questions, please don’t hesitate to contact us.