~Frequently Asked Questions ~

What do I need to bring?

We aim to provide everything required for an enjoyable stay ~ including a continental breakfast. Simply bring your food, beverages, personal clothing and gear. For more details please check out our What To Bring page.

Is there electricity in the tents?

There is basic electric power available in each tent. You can easily charge your electronics and run a CPAP machine but the tents cannot handle any high wattage or heat producing products or appliances.
PLEASE NOTE that we are on farm power here and occasionally we experience power outages. If you depend on any critical or life supporting electrically powered devices during your stay, please be sure to bring your own battery backup USPS in case of emergency as we cannot guarantee we will not experience a power interruption during your stay.

What is included in the continental breakfast provided daily?

We provide a continental breakfast each day of your stay that is comprised of baked goods, fruit, yoghurt and orange juice. Breakfast is delivered in a bakery box to the table on the front porch of your tent at either 8:30 am or 9:30 am. You get to choose the components you enjoy and the delivery time on the registration form at check in.

What do I do when I arrive for my reservation?

On the morning of your arrival date we will send you a text message with details regarding arrival instructions.

What time is check-in and check-out?

Check-in is 4 pm but we are usually ready to welcome you by about 3:30 pm. Please do not arrive at the farm prior to 3:30 pm. Check-out is at 11 am.

Can I have food delivered to Alabaster Acres?

There are pizza and Chinese food restaurants that deliver to the farm. Skip The Dishes and Door Dash have recently begun delivery services in our area, as well.

What is there to see and do in the area during my stay?

There are lots of great things to see and do nearby. Please check out the following websites for some great ideas

Can I drive to and park at the tent locations?

No, there is a main parking area where you leave your car and you walk in to your Glamping tent location. We provide wagons to help you get your stuff from your car to your tent. From the parking area, it is roughly 95m to The Copper Retreat, 125m to The Gunmetal Getaway and 175m to The Platinum Hideout.

How close are the tents to each other?

The distance between The Copper Retreat and The Gunmetal Getaway is roughly 30m. The distance between The Gunmetal Getaway and The Platinum Hideout is roughly 50m. 

How far are the washrooms from the tents?

The distance between The Copper Retreat and its washroom is roughly 65m. The distance between the Gunmetal Getaway and its washroom is roughly 95m. The distance between The Platinum Hideout and its washroom is roughly 10m.

How does winter Glamping work? Is it cold?

The tents are indeed heated in the winter. Each tent has a woodstove and during the winter months we also have propane heating so that they are cozy and warm. In addition, each bed has a heated mattress pad and 2 duvets to ensure you get a great nights sleep. While the outdoor plumbing and bathing facilities are turned off in sub-zero temperatures, each tent has a winterized washroom that is heated as well.

Do kids count as extra guests?

Yes, we do not distinguish between children and adults in terms of extra guests. The only time children do not count is if they are infants and do not require the use of the fold-out couch, bedding, towels or breakfast. If  you are bringing an infant with you, please be sure to let us know in the notes section when booking.

Can I add or remove guests from my reservation at the last minute? Is the couch always made?

Any changes to the number of guests must be made at least 1 week prior to the reservation. The couch is only made up when the reservation is for 3 or 4 guests.